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Refusals and returns

Because you pay on delivery, changing your mind before paying costs nothing.

Before paying

During the confirmation call, say you no longer want the product and the request is cancelled.

If the parcel is already on its way, refuse it at the door: you pay nothing and it goes back to the distributor.

After paying

If the pack arrived damaged or is not the product you asked for, write to contact@orvalis.shop with the product name and the mobile number of the request. We reply with the solution the distributor offers.